Privacy Policy and Personal Data Protection
At Viaje365 we collect only the personal data we need to answer your questions and help you get a quote for travel insurance, and we protect it according to the rules that apply based on where you live: the California Consumer Privacy Act and its amendment, the CPRA, for residents of California, United States; the General Data Protection Regulation (GDPR, EU Regulation 2016/679) for residents of the European Union; and, for our audience in Latin America, Colombia's Law 1581 of 2012 and Decree 1377 of 2013 (Habeas Data) and Brazil's General Data Protection Law (LGPD, Law 13,709/2018).
This policy explains what information we collect when you browse the site or request a quote through our commercial partner Assist-365, what we use it for, how long we keep it, and how you can exercise your rights to access, correct, delete, and port your data at any time, at no cost.
What personal data do we collect?
We collect only the data we need to run the site and connect you with our commercial partners:
- Contact details: name, email address, phone number or WhatsApp, and country of residence.
- Browsing data: IP address, device type, pages visited, and cookies (see our Cookie Policy).
- Information you voluntarily share in contact or quote request forms, such as destination, approximate travel dates, or age.
We don't collect detailed medical history on our site. If you choose to get a quote directly from Assist-365, that information is handled by the provider under its own privacy policy.
Which privacy framework applies to you
As a global audience, we apply the strongest applicable protection standard based on where you live:
California, United States - CCPA/CPRA
If you're a California resident, you have the right to know what data we collect, to request its deletion, to opt out of its sale or sharing, and to not receive discriminatory treatment for exercising these rights.
European Union - GDPR
If you're in the EU, we process your data based on your consent or a legitimate interest, and you can exercise the right to erasure and to data portability.
Colombia - Habeas Data
Under Law 1581 of 2012 and Decree 1377 of 2013, we process your data only with your prior, express, and informed authorization.
Brazil - LGPD
Law 13,709/2018 requires a clear legal basis (consent, contract performance, or legitimate interest) for any data processing.
What we use your data for
- Answering your inquiries and contact requests.
- Connecting you with commercial partners, like Assist-365, when you request a quote.
- Measuring site usage and improving our content.
- Informing you about active discount codes, such as MEDALLOADV2023, when applicable.
We don't use your data for purposes beyond those described here, and we never sell it to third parties.
Who we share your information with
We only share your data with the commercial partner you choose to contact (for example, Assist-365) when you request a quote or more information. As a site with an international audience operated from Colombia, your data may be transferred to or stored on servers located in other countries; in those cases, we require our providers to offer contractual protection guarantees equivalent to those required under the GDPR, the CCPA/CPRA, the LGPD, and Law 1581 of 2012.
Your rights and how to exercise them
Regardless of where you live, you can request at any time:
- Access: know what data we hold about you.
- Correction: fix inaccurate or incomplete data.
- Deletion: have us delete your data once it's no longer needed.
- Portability: receive your data in a structured format to transfer it to another provider.
To exercise any of these rights, write to us at pachoviloriainsurances@gmail.com. California residents can expect a response within the timeframes required by the CCPA/CPRA; if you write to us from Colombia, we respond to inquiries within a maximum of 10 business days and to complaints within 15 business days, per Law 1581 of 2012.
Data retention and security
We keep your data only as long as necessary to fulfill the purpose it was collected for, or while a legal obligation to retain it exists. We apply reasonable technical and organizational measures (encryption in transit, access controls, and backups) to protect your information against unauthorized access, loss, or alteration.
Frequently Asked Questions
Does Viaje365 sell my personal data to third parties?
No. We only share your data with the commercial partner you choose to contact, such as Assist-365, when you request a quote, and we never sell it.
How do I request deletion of my data?
Email us at pachoviloriainsurances@gmail.com with your name and registered email address; we process the request within your country's legal timeframes.
If I'm a California resident, what law protects me?
The California Consumer Privacy Act and the CPRA give you the right to know, delete, and opt out of the sale or sharing of your personal information.
If I live in the European Union, what law protects me?
The General Data Protection Regulation (GDPR, EU Regulation 2016/679), which we apply to all users browsing from the EU.
If I live in Colombia, what authority oversees compliance?
The Superintendencia de Industria y Comercio (SIC) is Colombia's data protection authority under Law 1581 of 2012.
