How to Request Assist-365 Assistance During a Travel Emergency
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The single most important rule during a medical emergency abroad is to contact the assistance center first, before paying or committing to a hospital or clinic on your own. That lets the insurer coordinate care and, in most cases, pay the provider directly.
Because Assist-365 runs on a fully digital model, it offers channels like WhatsApp, its app, and a phone line to report an emergency around the clock. Here's how to proceed step by step.
First: contact them before spending anything
Except in an extreme emergency where there's no way to reach out first, it's always best to notify the assistance center before paying for any medical care, to avoid expenses that later become hard to recover.
Typical contact channels
- WhatsApp to the assistance center, available 24 hours a day.
- The Assist-365 mobile app, to report and track a case.
- An emergency phone line, to speak directly with an advisor.
Information to have ready when you call
- Your policy or certificate number.
- Full name of the insured traveler and current location.
- A brief description of the emergency (symptoms, accident, theft, etc.).
- Contact details for the nearest clinic or hospital, if already known.
If you can't reach them before getting care
In cases of extreme urgency where it wasn't possible to notify them beforehand, report the case to the assistance center as soon as possible after receiving care, keeping every receipt and medical document to start the reimbursement process.
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Frequently Asked Questions
Who should I call first during a medical emergency abroad?
Assist-365's assistance center, before paying or committing to a hospital on your own.
Can I report an emergency through WhatsApp?
Yes, the reported emergency WhatsApp is +51 993 325 117; purchases and quotes use a different line (+54 9 11 3124 6242). Always confirm the exact number on your policy certificate.
What if I had to pay before I could notify them?
Report it as soon as possible and keep every receipt and medical document to start the reimbursement process.
Does assistance work the same at night or on holidays?
Yes, medical assistance is available 24 hours a day, every day of the year.
How do I report an emergency with Assist-365?
Contact them immediately, ideally before receiving medical care: emergency phone from any country +1 859 721 0840 or +34 925 673 671, and emergency WhatsApp +51 993 325 117 (local Argentina line 0810 345 0684). These numbers are publicly reported by travel-insurance comparison sites; always confirm them against the number on your policy certificate, since insurers can update their contact lines.
