Contact Us
If you have questions about travel insurance, destination requirements, the MEDALLOADV2023 discount code, or any content published on Viaje365, you can reach us through three channels: our contact form, our email, or the site's live chat.
We answer most messages within 1 to 2 business days. Keep in mind that for quotes or contractual matters tied to your policy (final price, claims, disputes), you should contact the provider directly, for example Assist-365.
Contact form
Fill out the form available on the site with your name, email, and the reason for your message; we review it and reply to the same email you provide.
Direct email
You can also write to us directly at pachoviloriainsurances@gmail.com for editorial questions, commercial partnerships, or requests related to your personal data rights.
Live chat
The site's live chat is available for quick questions about content, navigation, or the MEDALLOADV2023 code; if your question needs more detail, we'll point you to the form or email.
Expected response time
Our goal is to respond within 1 to 2 business days. Requests related to personal data are handled according to the legal timelines described in our Privacy Policy.
Frequently Asked Questions
How long does it take to get a reply?
We usually respond within 1 to 2 business days, through the form, email, or live chat.
Can I get a travel insurance quote directly through Viaje365?
We don't issue policies; we guide you and connect you with the provider, such as Assist-365, so you can get a quote and buy directly from them.
Who do I contact about a claim on a policy I already bought?
You should contact your insurance provider directly, for example Assist-365, since they manage policies and claims.
Can I propose a commercial partnership with Viaje365 through this channel?
Yes, write to us at pachoviloriainsurances@gmail.com describing your proposal; we review every partnership request we receive.